Privacy Policy

SO Healthy Skin, MB (company code: 307281528, registered address: Architektų g. 24‑59, LT‑04120 Vilnius, Lithuania, email: sohealthyskin@gmail.com) is the controller of your personal data.

When processing personal data, we comply with the General Data Protection Regulation (GDPR), the laws of the Republic of Lithuania, and the highest data protection standards.

This Privacy Policy explains what personal data we collect, how we use it, the legal grounds for processing, how long we store it, and what rights you have.

What data do we collect?

Automatically collected data (“Device information”): IP address, browser type, operating system, time zone, cookies, visited pages, viewed products, browsing duration.

Data you provide: name, surname, email address, phone number, residential address, payment information, order details.

Payment data: payments are processed by Maksekeskus AS (makecommerce.lt). Your payment information is shared only to the extent necessary to complete the transaction.

Analytics and advertising data: we use Google Analytics and Facebook Pixel to improve user experience and display targeted advertising (only with your consent).

Why do we process your data?

To accept, process, and deliver orders (based on contract).
For customer service, inquiries, and communication (based on legitimate interest).
For accounting and legal compliance (based on legal obligation).
For website analytics and performance improvement (with your consent).
For sending newsletters (with your consent).

Legal grounds for data processing

Contract – for order acceptance and fulfilment.
Legal obligation – for storing financial documents.
Legitimate interest – for customer service and service improvement.
Consent – for marketing, newsletters, advertising and analytics cookies.

Data retention periods

Order and financial data – 10 years (as required by Lithuanian law).
Customer inquiries and communication – 3 years from the last contact.
Cookies – from session duration up to 2 years (depending on settings).
Newsletter subscription – until consent is withdrawn.

Data recipients

Your data may be shared with:

Payment service provider Maksekeskus AS.
Logistics partners (courier services).
IT system maintenance partners.
Analytics and advertising partners (Google Analytics, Facebook Pixel).

All data recipients process personal data only according to our instructions and in compliance with GDPR.

Data transfer outside the EU

Some data may be transferred outside the EU, for example when using Google or Facebook services. In such cases, we ensure appropriate protection using Standard Contractual Clauses approved by the European Commission or other lawful safeguards.

Your rights

Under GDPR, you have the right to:

Receive information about your data processing.
Access your personal data.
Request correction of inaccurate or incomplete data.
Request deletion of your data (“right to be forgotten”).
Restrict data processing.
Object to data processing.
Receive your data in a structured format and transfer it to another controller.
Withdraw your consent at any time.

All requests are processed within 1 month.

You can contact us at: sohealthyskin@gmail.com

Cookies

Our website uses:

Essential cookies – required for proper website functionality.
Analytics cookies – help us understand visitor behaviour (used only with consent).
Advertising cookies – used for personalised advertising (used only with consent).

You can change your cookie preferences at any time using the cookie settings panel.

Data security

We use SSL certificates, secure servers, and restrict access to personal data to authorised personnel only. We regularly review and update our security measures.

However, no system can guarantee 100% security, and we cannot completely eliminate all risks.

Updates to this Privacy Policy

This Privacy Policy is effective from 2025‑08‑25. Any updates will be published on our website.

Contact information

SO Healthy Skin, MB
Company code: 307281528
Address: Architektų g. 24‑59, LT‑04120 Vilnius, Lithuania
Email: sohealthyskin@gmail.com